Ordering

You can order your VAIO products online by visiting us.vaio.com, or by calling our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 9am-5pm, PST.

Unfortunately, we cannot combine multiple orders at this time.

Unfortunately, once an order has been placed, we are not able to adjust the order. You are welcome to contact our VAIO Customer Support Center, and we will do our best to find an alternative solution for you whenever possible. You can reach by calling 855-981-8246, and we are available Monday-Friday between the hours of 9am-5pm, PST.

Yes. Our VAIO Customer Support Center will be happy to assist you with your order. Our number is 855-981-8246, and we are available Monday-Friday between the hours of 9am-5pm, PST.

Shipping

We will email you the tracking information after your order has been processed, and this information can be entered on the carrier's website for detailed status on your delivery.

For products that are in-stock, they are estimated to be delivered within 5-7 business days.

Unfortunately, we are not able to deliver orders on specific dates at this time. Please allow 5-7 business days for your order to arrive.

We offer free shipping within the contiguous US.

We strive to ship orders which are placed prior to 12pm PST (3pm EST) that same day. From the time an order is submitted, processing may take 1-2 business days. Orders rarely, if ever, take more than 2 business days to leave our warehouse unless the item is on back order or a special order item. Orders are only processed during regular business days which include Monday - Friday and exclude holidays.

In same cases, we are able to deliver to your local courier's office. Please contact our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 9am-5pm, PST and we will assist you to the best of our ability.

If you haven't received your shipping confirmation email yet, please call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 9am-5pm, PST. If you have already received the email, you can track your package through the carrier's website, using the tracking number noted in the email.

For your protection, all delivers will require a signature.

Unfortunately, we currently do not offer the option for weekend deliveries.

At this time, we only ship within the contiguous US states, Hawaii, and Alaska.

We offer free standard shipping on eligible products only. Free shipping is restricted to continental US addresses only. Valid on purchases made at us.vaio.com only.

Payment

We accept credit cards purchases, only.

We accept VISA, MasterCard, American Express, and Discover credit cards.

In most cases, the credit card may be declined if you have entered an incorrect billing address, or an incorrect expiration date. Once you have confirmed that all information has been entered correctly, and you are still receiving an error message, please contact our VAIO Customer Support Center at 855-981-8246.

Unfortunately, we are only able to accept one credit card per order.

Yes, we do accept VISA and MasterCard Gift Card as tender for purchases.

Unfortunately, we do not accept international credit cards as all credit card purchases will require a US billing address.

We have partnered with Klarna to offer free financing for 12 months. Financing subjected to availability. Please visit Klarna for more details. Promotion may be canceled at any time.

Product Support

For after-sales service for Sony VAIO products, please contact Sony (http://esupport.sony.com/EN/VAIO)

Please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 9am-5pm, PST.

To find the serial number, please use one of the following options:

On your PC, please look for the serial number behind the PC stand On the exterior of the box, please look for the sticker with the serial number on it From within the VAIO setting, select VAIO Control Center, and look for the serial number in the bottom of the menu

Please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday, between the hours of 9am-5pm, PST.

Unfortunately, we are not able to access your computer, remotely. Please contact our VAIO Customer Support Center at 855-981-8246.

Online Account

Click here to subscribe to the VAIO e-newsletter. For unsubscribing, please press the UNSUBSCRIBE button found within the e-newsletter, or visit our contact page, or call our VAIO Customer Support Center at 855-981-8246.

Our VAIO Customer Support Center is currently open Monday-Friday between the hours of 9am-5pm, PST.

We are sorry to hear you want to delete your account. Please call our VAIO Customer Support Center for additional assistance with your request. Our number is 855-981-8246, and we are available Monday-Friday between the hours of 9am-5pm, PST.

No. You are not required to create an account for your online order.

For all corporate purchase inquiries, please visit our contact page or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 9am-5pm, PST.

Warranty

Yes, the product includes a one year limited hardware warranty. US.VAIO.COM offers an extension of the limited hardware warranty at the time of product purchase only. For more information please visit our warranty page.

Returns

Unfortunately, all returns must be mailed back to our facility. For details on our return policy, please visit our returns page. For assistance with your return, please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246.

For details on our return policy, please visit our returns page. For assistance with your return, please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 9am-5pm, PST.

Recycling

At VAIO Corp., we respect the environment and we encourage all of our customers to recycle their used electronics.
Please visit our recycle page to find out more details.