Ordering
Where can I purchase VAIO products?
Can you combine multiple orders (orders under different order numbers)?
Can I change the product I ordered after I have placed my order?
Can I place an order over the phone?
Shipping
How can I track my order?
What is the delivery timeframe estimate for orders?
Can I request a specific delivery date?
What are the shipping rates?
When will my order ship?
Can I pick it up at my local Post Office or FedEx Office?
Who can I contact regarding my shipment?
Do you require a signature for deliveries?
Do you deliver on the weekend?
Do you deliver outside of the United States?
How can I get free shipping?
Payment
Why is VAIO requesting confirmation of my credit card and shipping address?
Which payment methods do you accept?
Which credit cards do you accept?
What if it tells me that I cannot use my credit card?
Can I use two different credit cards for my purchase?
Do you accept VISA or MasterCard Gift Card's for purchases?
Do you accept international credit cards for purchases?
Do you offer financing?
Product Support
Where can we contact for after-sales service for Sony VAIO?
Who can we contact for product related issues?
Where is my serial number?
I need technical assistance for my VAIO product. Who can I contact?
Can you remotely log into my computer to help with troubleshooting issues?
Online Account
How do I subscribe/unsubscribe to e-newsletter?
What are your Customer Support Center business hours?
How can I delete my online account?
Do I need to create an account to make an individual purchase?
Do I need to create an account to make a corporate purchase?
Warranty
Does the product include a warranty?
Returns
Am I able to return products that I purchase online to physical stores?
How can I return my purchase?
Recycling
How can I recycle my old VAIO personal computer?
