* Important Note
In order to ensure every product meets the exacting standards in craftsmanship and workmanship, US.VAIO.COM honors product warranties and performs warranty services ONLY on products purchased from US.VAIO.COM, any authorized VAIO reseller and are accompanied with a proof of purchase. Products not purchased from this website or from authorized VAIO resellers will have their VAIO warranty voided. When you purchase products from an unauthorized website or reseller you are taking a risk of products that may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your VAIO product by ensuring that you only purchase VAIO products from an authorized reseller.
Standard One Year Limited Hardware Warranty
For details on warranty coverage, please click here.
Extended Two Year Limited Hardware Warranty
If a two (2) year extended limited hardware warranty was purchased, your product will have the same coverage as the standard limited hardware warranty. This extended two year limited hardware warranty will add an additional 2 years to the standard one year limited hardware warranty. The extended two year limited hardware warranty will expire three years from original purchase date of the product.
To Obtain Warranty Service
Protection Plan with ADH
When purchased with new devices, plans are available for 2, 3 or 4 years to cover necessary labor and/or parts required to repair your VAIO device for approved claims. For qualifying used devices, the plans are available for 2 or 3 year terms. Types of claims covered include:
View/Print the Protection Plan Terms and Conditions. If you purchase a Plan, you will receive a copy via email along with Contract Purchase Receipt (needed for claim filing).
Information provided herein is for illustration/summary purposes only. Terms and Conditions apply; please click here to review a copy of the Protection Plan Terms and Conditions. Coverage is provided by AMT Warranty Corp., 59 Maiden Ln., 43rd Floor, New York, NY 10038, which is not affiliated with any manufacturer. In Florida: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Floor, New York, NY 10038, License # 03605. In Texas the Service Contract Administrator is Warrantech Consumer Product Services, Inc., P.O. Box 959, Bedford, TX 76095 (License #187).
The following is a guideline to applicable return scenarios up to 14 days from delivery. After this period, items are only warranted under our standard one year limited hardware warranty. Please note all returned items will be subjected to a rigorous inspection.
Unopened Box Return
Unopened box returns will be accepted within 14 days from delivery. US.VAIO.COM will charge up to a $99 restocking fee to cover expenses such as shipping costs and credit card transaction fees.
14 Day Satisfaction Guarantee
US.VAIO.COM will accept returned merchandise within the first 14 days after delivery according to the following conditions:
Damaged in Shipping
If the product has been damaged in shipping please prepare proof (such as photographic evidence) and contact Customer Service immediately.
Damaged by Customer
Unfortunately US.VAIO.COM will not accept returns or exchange any product that has been damaged by the customer and the warranty will become void. This includes damage from customer misuse, missing parts or is in unsellable condition due to customer tampering. However the customer may pay for repair service.
Product Purchased from Another Vendor
Only products purchased from US.VAIO.COM are eligible for returns. Products purchased from other retailers must be returned to that retailer.