Did you know your employer might be accessing your data, using it to create a profile of your peers' work habits? You expect your company-owned work devices to be tracked and monitored – that’s just good business – but your boss might also be mining information you send to personal devices if you use the office wifi. Most use it to better unders...

The advent of chatbots is the perfect example of how online customer interaction has evolved quite a bit in the last decade. Powered by artificial intelligence, they mimic human conversations to interact with customers. Let’s take a look at this new normal and dominant platform to handle customer queries. Chatbots can cycle through mountains of...