The Democratization of Technology

The presence of technology in our lives has become so ubiquitous that we rarely take the time to consider its impact unless it stops working. From ordering a meal to ridesharing to conducting both personal and professional business, it makes our lives more efficient, productive, and seamless. And access to those technologies is becoming more universal.

Cloud computing, smartphones, artificial intelligence, and open-source programming are a few technologies that have fueled the democratization by lowering costs and improving access. Legacy companies filled with rows of desks are giving way to digital-native companies where customers and companies come together to transact services in a digital environment.

As our expectations of business have changed, so have the work environments they create. Software, Wi-Fi, and the internet can modify task completion duties to work that requires more imagination and innovation outside the office. Access to technology means we can collaborate better, which is what the next generation wants.

If you are under the age of 30 you probably find the hierarchical structure in offices and corporations to be antithetical to the 2020 lifestyle. The old rules of customer engagement are seen as a hindrance to problem-solving. By not following the digital transformation a company is needlessly handicapping itself before the race begins.

A relatively simple audit of your current digital transformation standing should determine which business processes still rely on legacy technology, or require humans pushing buttons that software can handle. Transitioning will take time, but you can roll out changes in stages that familiarize employees with new learning, and allay fears of jobs being replaced by automation.

It is important to consider new technologies as a necessary innovation since they will eventually be a part of our lives at some point. If we can embrace the processes moving us forward, more of us can enjoy the benefits they provide.