FAQs

Ordering

 

Where can I purchase VAIO products?
You can order your VAIO products online by visiting us.vaio.com, or by calling our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.

Can you combine multiple orders (orders under different order numbers)?
Unfortunately, we cannot combine multiple orders at this time.

Can I change the product I ordered after I have placed my order?
Unfortunately, once an order has been placed, we are not able to adjust the order. You are welcome to contact our VAIO Customer Support Center, and we will do our best to find an alternative solution for you whenever possible. You can reach by calling 855-981-8246, and we are available Monday-Friday between the hours of 7am-6pm, PST.

Can I place an order over the phone?
Yes. Our VAIO Customer Support Center will be happy to assist you with your order. Our number is 855-981-8246, and we are available Monday-Friday between the hours of 7am-6pm, PST.


Shipping

 

How can I track my order?
We will email you the tracking information after your order has been processed, and this information can be entered on the carrier's website for detailed status on your delivery.

What is the delivery timeframe estimate for orders?
For products that are in-stock, they are estimated to be delivered within 7-10 business days.

Can I request a specific delivery date?
Unfortunately, we are not able to deliver orders on specific dates at this time. Please allow 7-10 business days for your order to arrive.

What are the shipping rates?
We offer free shipping within the contiguous US.

When will my order ship?
We strive to ship orders which are placed prior to 12pm PST (3pm EST) that same day. From the time an order is submitted, processing may take 1-2 business days. Orders rarely, if ever, take more than 2 business days to leave our warehouse unless the item is on back order or a special order item. Orders are only processed during regular business days which include Monday - Friday and exclude holidays.

Can I pick it up at my local Post Office or FedEx Office?
In same cases, we are able to deliver to your local courier's office. Please contact our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST and we will assist you to the best of our ability.

Who can I contact regarding my shipment?
If you haven't received your shipping confirmation email yet, please call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST. If you have already received the email, you can track your package through the carrier's website, using the tracking number noted in the email.

Do you require a signature for deliveries?
For your protection, all delivers will require a signature.

Do you deliver on the weekend?
Unfortunately, we currently do not offer the option for weekend deliveries.

Do you deliver outside of the United States?
At this time, we only ship within the contiguous US states, Hawaii, and Alaska.

How can I get free shipping?
We offer free standard shipping on eligible products only. Free shipping is restricted to continental US addresses only. Valid on purchases made at us.vaio.com only.


Payment

 

What payment methods can I use?
We accept credit cards purchases, only.

Which credit cards do you accept?
We accept VISA, MasterCard, American Express, and Discover credit cards.

What if it tells me that I cannot use my credit card?
In most cases, the credit card may be declined if you have entered an incorrect billing address, or an incorrect expiration date. Once you have confirmed that all information has been entered correctly, and you are still receiving an error message, please contact our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.

Can I use two different credit cards for my purchase?
Unfortunately, we are only able to accept one credit card per order.

Do you accept VISA or MasterCard Gift Card's for purchases?
Yes, we do accept VISA and MasterCard Gift Card as tender for purchases.

Do you accept international credit cards for purchases?
Unfortunately, we do not accept international credit cards as all credit card purchases will require a US billing address.

Do you offer financing?
We have partnered with PayPal to offer free financing for 6 months. Financing subjected to availability. Please visit PayPal Credit for more details. Promotion may be canceled at any time.


Product Support

 

Where can we contact for after-sales service for Sony VAIO?
For after-sales service for Sony VAIO products, please contact Sony (http://esupport.sony.com/EN/VAIO)

Who can we contact for product related issues?
Please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.

Where is my serial number?
To find the serial number, please use one of the following options:

  • On your PC, please look for the serial number behind the PC stand
  • On the exterior of the box, please look for the sticker with the serial number on it
  • From within the VAIO setting, select VAIO Control Center, and look for the serial number in the bottom of the menu

I need technical assistance for my VAIO product. Who can I contact?
Please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday, between the hours of 7am-6pm, PST.

Can you remotely log into my computer to help with troubleshooting issues?
Unfortunately, we are not able to access your computer, remotely. Please contact our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST for assistance.


Online Account

 

How do I subscribe/unsubscribe to e-newsletter?
Click here to subscribe to the VAIO e-newsletter. For unsubscribing, please press the UNSUBSCRIBE button found within the e-newsletter, or visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.

What are your Customer Support Center business hours?
Our VAIO Customer Support Center is currently open Monday-Friday between the hours of 7am-6pm, PST.

How can I delete my online account?
We are sorry to hear you want to delete your account. Please call our VAIO Customer Support Center for additional assistance with your request. Our number is 855-981-8246, and we are available Monday-Friday between the hours of 7am-6pm, PST.

Do I need to create an account to make an individual purchase?
No. You are not required to create an account for your online order.

Do I need to create an account to make a corporate purchase?
For all corporate purchase inquiries, please visit our contact page or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.


Warranty

 

Does the product include a warranty?
Yes, the product includes a one year limited hardware warranty. US.VAIO.COM offers an extension of the limited hardware warranty at the time of product purchase only. For more information please visit our warranty page.


Returns

 

Am I able to return products that I purchase online to physical stores?
Unfortunately, all returns must be mailed back to our facility. For details on our return policy, please visit our returns page. For assistance with your return, please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.

How can I return my purchase?
For details on our return policy, please visit our returns page. For assistance with your return, please visit our contact page, or call our VAIO Customer Support Center at 855-981-8246, Monday-Friday between the hours of 7am-6pm, PST.


Recycling

 

How can I recycle my old VAIO personal computer?
At VAIO Corp., we respect the environment and we encourage all of our customers to recycle their used electronics.
Please visit our recycle page to find out more details.